We are an online e-commerce company looking for good customer services representatives who will be responsible for receive incoming calls, customer and vendors engagement, responding to online chats, SMS, Emails and social media platforms (Facebook, Twitter, lnstagram).
Duties and Responsibilities
Maintain customer experience levels within the stipulated quality standards.
Conduct Happy Call and Customer Satisfaction Survey calls
Collect, confirm and update client information on CRM.
Record and follow up on general queries and complaints
Handle complaints in a polite and professional manner.
Understand and adhere to the escalation process.
Handle online customer support.
Collect customer inquiries, explain product function and resolve problems
Work with the customer to ensure they are properly serviced
Take calls and handle each request to ensure customers are satisfied on the first call
1 Years of sales experience in a busy organization
Diploma/Degree in Sales Past experience in a call centre is an added advantage
Fluent in the English Language (neutral and clear accent)
Must possess a Valid Certificate of Good Conduct.
Attention to detail
Decision making skills
Open minded attitude
Being able to handle complaints and difficult situations
Having good computer, social media and internet skills
How to Apply
Qualified and interested candidates who meet the above criteria should send their applications, CV copies of relevant academic and professional certificates and other relevant materials to firstname.lastname@example.org.
Deadline for receiving applications: 1oth December 2018