The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The main purpose of the IT Operation Assistant in Nairobi is to conduct Information and Technology maintenance and support activities to enable the effective delivery of IT services.
|Capability Name||Description of the behaviour expected for the proficiency level|
|Governance, Strategy and Architecture||Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems|
|Change Implementation, Project management, Planning and Optimization||Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.|
|Technical Expertise||Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.|
|Service Management||Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.|
|Client Management||Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.|
|Procurement and Contract Management||Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.|
Skills and Competencies:
Qualifications, Experience, Critical Success Factors
WFP is an equal opportunity employer and does not charge fees from applicants at any stage of the recruitment process. Only short listed applicants will be contacted. Qualified female candidates are particularly encouraged to apply.
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