KENIC Marketing Internship

  •   Internship
  •   Nairobi

Kenya Network Information Centre (KENIC) Marketing Internship

The Kenya Network Information Centre (KENIC) was established through the facilitation of the Communications Authority of Kenya (CAK).KENIC is the entity charged with the management and the administration of the dot ke Country Code Top-Level Domain (.ke ccTLD) name.

KENIC was established as a non-profit organization aimed at managing and operating the .KE ccTLD. This took place after intensive consultations with the Local Internet Community. This public-private partnership was therefore the initial step in facilitating the growth and uptake of the Internet sub-sect ICT in Kenya.

Process: Marketing and Communication

Reporting to: Sales and Marketing Manager 

Duties: 

  1. Answer calls, respond to emails and make follow up calls
  2. Initiating required actions for response to customer service requests for order changes, including the  maintenance of order/customer information files and communicating changes to the appropriate personnel/departments.
  3. Ensuring and providing quality service to both internal and external customers.
  4. Informs clients by explaining procedures; answering questions; providing information.
  5. Accessing the company’s internal systems to obtain and extract order information and providing customer service management with the data for inclusion in various scheduled and special reports
  6. Participating and providing expertise as a member of the customer service’s  and marketing departmental team.
  7. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  8. Maintains call center database by entering information.
  9. Supporting the marketing team with marketing activities
  10. Providing support for marketing events and exhibitions as required
  11. Assisting in digital marketing
  12. Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  13. Any other other duties assigned.

 Skills and Qualifications:

  • Degree or Diploma  in marketing
  • Less than 6 months  experience
  • Personable, presentable and articulate.
  • Computer proficient with Microsoft Office,
  • Communication skills, Phone skills, interpersonal skills, problem solving skills

How to Apply

Interested applicants are requested to submit their CV including contact details and a cover letter on or before 19th January 2018 to: hr@kenic.or.ke


READ >> Looking For an internship in Kenya? Here are 4 Tips For You!

Job & Company Detail

Company Industry

Company Size

Language

Job Category

Sales & Marketing

Applications Accepted Until

19 January 2018